Where is your company located?
We are an American company located in California in the USA.
What ingredients are used in your products?
We carefully select all our ingredients to craft products that are both safe and sustainable. None of our ingredients are ever tested on animals. When it comes to our candles, we specifically use domestically-grown, 100% natural soy wax and cotton core wicks. Soy wax is chosen for its non-toxic and natural properties, allowing for cleaner and more even burning. Our scents are created using a combination of fragrance and essential oils that are free from phthalates and made with clean ingredients.
Are you scents strong?
Our body care products and candles offer a gentle and subtle scent experience. We strive to create fragrances that delicately perfume the air without overpowering it, allowing you to enjoy a daily ambiance filled with soft and inviting notes. To ensure that your space is perfectly scented, we recommend selecting products based on the size of the area you wish to fragrance.
For our candles:
For smaller spaces, we recommend our 4 oz candles and our Room Mists for a quick and refreshing atmosphere boost.
If you have a medium-sized space, our 8 oz candles and Reed Diffusers are ideal for providing a balanced scent distribution.
For larger areas, we suggest our 16 oz Large candles or using two 8 oz candles simultaneously to effectively fill the room with fragrance.
Do you offer wholesale?
Yes! Please email us at mnjs@mnjstudio.com
Do you offer bulk discounts?
Yes! If you would like to order a minimum of 36 pieces, please contact us at mnjs@mnjstudio.com
Can I customize my product?
We apologize, but we cannot customize products at this time.
Do you offer private labeling?
We are not currently offering private labeling, but we are considering offering it in the future.
Can I change or cancel my order?
While we cannot guarantee modifications to orders once they have been submitted, we are committed to doing our best to accommodate your requests.
If you need to make changes to your order, please reach out to us at mnjs@mnjstudio.com Please note that address changes can be a bit more complex to update within our system. To ensure a smooth ordering process and avoid any potential delays, we kindly ask you to double-check the accuracy of your shipping information before finalizing your order.
How long will it take to get my order?
We utilize USPS Priority Mail, UPS and FedEx for most orders. Our dedicated team assembles and packs orders in the sequence they are received, typically within 7-10 business days. Once your order is shipped, domestic deliveries typically take 2-5 business days to arrive, depending on your location. Rest assured that you will receive a shipping notification as soon as your order leaves our studio.
However, due to COVID-19, delivery times may be delayed. Please contact us if you are experiencing delays, and we will do our best to help.
We appreciate your patience and understanding.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
What is your return policy?
Due to nature of our products and processing, all sales are final. We do not accept returns.
What do I do? My product(s) arrived damaged or I am missing something?
We take great care in packaging our products with additional protective materials to prevent any damages during transit. However, we understand that unforeseen incidents can occur. If your package arrives damaged, we are more than happy to provide a replacement. To initiate the process, please email us at mnjs@mnjstudio.com within 5 days of receiving your package.
In the subject line of your email, kindly title it as "Shipping Damage." In the body of the email, please provide a detailed description of the issue and attach clear pictures showcasing the damages. This will assist us in assessing the situation accurately. Rest assured that we will promptly respond to your email and take appropriate action to resolve the matter.
Can I reuse my jars or bottles?
Absolutely! Before reusing your bottles/jars, make sure they are thoroughly cleaned and free of any residual product. Once they are properly cleaned, you can repurpose them for various household needs. The possibilities are endless! They can be used as planters, for vanity storage, or even as containers for your favorite hair products. Let your creativity guide you in finding new and innovative uses for these versatile containers.
How can I contact you?
You may email us at mnjs@mnjstudio.com. Our business hours are Monday-Friday 9am-5pm PST and you will receive a response within 1-2 business days.